Plumbing, heating, cooling, drains, and electric — one local team, available 24/7, with the receipts to prove it.
Every card below is a verified Google review. Search, filter by service or technician, and read what your neighbors actually said.
Jeff F. ran a camera down our main line on a Sunday afternoon and walked us through every foot of footage. Turned out we did NOT need the big excavation another company quoted us. He was honest, fast, and explained every…
Same-day service on a backed-up main. Jeff showed us the camera footage in real time and explained exactly what he was doing. No pressure, no upsell, no exorbitantly expensive fix when a simpler one would work.
Nick called before he arrived, walked us through every option BEFORE he ever mentioned a price, and stuck with a stubborn clog until it cleared. Professional, persistent, kind.
Nick Roy is the reason we keep calling 128. He treats your home like it's his own and never makes you feel rushed into a decision.
Dylan came out in the middle of a blizzard for our heating maintenance. He labeled every gas and electric shutoff for us, photographed the system, and didn't try to sell us a single thing we didn't need.
Thorough is an understatement. Dylan documented the boiler condition top to bottom and explained what to watch for. Zero upsell. Just honest expert work.
Punctual, professional, and showed up in a blizzard to descale our system. Walked me through the system's condition with photos. I felt informed instead of sold to.
Esteban took the time to teach me how my furnace actually works. Before-and-after photos of the cleaning, clear notes on what's healthy and what to watch. Felt like a tutorial, not a sales call.
Our water heater died on a Tuesday night. Kyle rearranged his next-day schedule, gave us upfront pricing on three options, and had hot water back by lunch. No surprises on the invoice.
Transparent pricing, friendly, and respectful of our home. Booties on, mats down, full cleanup after. Kyle is a pro.
Stephen explained multiple options, gave us a temporary fix so we could host Thanksgiving, then came back the following week for the permanent repair exactly as promised.
Charlie found a fix that didn't require the exorbitantly expensive solution another company tried to sell us. Honest people doing honest work.
Eudrick is knowledgeable and friendly, and never made us feel like a service call. He was thorough and patient with our questions.
Came out immediately because of a carbon monoxide danger. Cannot recommend 128 highly enough — they treat real emergencies like real emergencies.
Same day emergency drain check — they scoped and snaked our main line within hours of the call. Professional from the dispatcher to the tech at the door.
Diagnosed the problem, was honest in their quoting (no un-necessary work), no additional/last minute costs. This is exactly what people want from a sewer-line contractor.
Our heater went out on one of the coldest days of the year. Luis was at our door within an hour. He stayed until the heat was back on and our kids were warm.
110-year-old cast iron and clay sewer pipe — repaired with trenchless pipe lining and no destruction of our yard. Incredible craftsmanship and clear communication every step of the way.
At almost 9pm we discovered our boiler room full of water. One other highly rated company never called us back. 128 came that night and we have been loyal customers ever since.
Jeff is the rare technician who shows you the problem instead of telling you about it. We saw the camera footage, picked the option we wanted, and got a fair price.
Full ductless mini-split install. Clean lines, perfect drywall patching, every wall left spotless. They protected the floors with mats the entire job.
Panel upgrade and EV charger install in one visit. Licensed electrician, pulled the permit, walked us through the inspection. Everything by the book.
Costs are on the higher side, but they showed up on a Sunday, fixed it right the first time, and warrantied the work. You get what you pay for.
Dylan labeled every shutoff and walked me through what to do in an emergency. I have NEVER had a technician care that much about us understanding our own home.
AC repair on a 95-degree holiday weekend. Esteban diagnosed it in 10 minutes and had it running in an hour. Showed me before/after photos of the coil.
Every pillar below was pulled straight from what our customers actually say in their reviews — not from a marketing meeting.
They answer the phone. Same-day, Sundays, holidays, blizzards.
Options explained before any work. No surprise charges. No unnecessary upsells.
Booties, floor mats, full cleanup. Treated like it's their own home.
Camera footage, before/after photos, and clear options so you decide.
Plumbing, heating, cooling, drains, and electric under one roof.
A truly local New England company you can rely on.
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If price is the only thing that matters to you, we're probably not your call — and we'll tell you so. If you want it done right the first time, we're exactly who you want.
The owner personally responds to reviews — including the critical ones. Because hiding from feedback is not how trust gets built.
From the first phone call to the moment our tech left, every step was professional. Fair pricing, beautiful work, and they cleaned up so well you'd never know they were here.
Linda, thank you for taking the time to share this. We're proud of our team and grateful you trusted us with your home. We're here whenever you need us. — Jeff, Owner
We felt the diagnostic fee was higher than we expected and the repair quote was more than another company. Disappointed in the experience.
Sam, thank you for the candid feedback — we take every review seriously. Our Customer Care lead Shireen has reached out personally to review your invoice line-by-line and make this right. We'd rather have an honest conversation than a quiet customer. — Jeff, Owner
Direct answers — including the awkward ones.
One call, every trade. Honest pricing. Real emergency response — even at 2am on a Sunday in a blizzard.
